We greatly appreciate the cooperation you guys gave us while doing repairs on our home. We are so impressed that we will be recommending Landmark Construction to all of our friends in Memphis. It's nice to know that there's at least one contractor in Memphis that can be relied upon. Your reputation is well deserved.
We would like to thank you for the helpful, efficient efforts on the part of your company and your staff in the cleanup, repair and reinstallation at our home, due to the water damage resulting from a broken pipe in the attic after the January freeze.
Landmark Construction was professional, efficient, trustworthy and easy to work with. The quality of their work was superior as well as their efforts to complete the job in the minimum amount of time.
We appreciate your help in this matter.
Marcia and George Bry
We were referred by Farmers Insurance Company, Debbie Bergschicker. Michael Ralph called promptly, came out to our home, gave me a quote and was courteous and professional. The repairman, Eric, was excellent. The man with him was very professional also.
The circumstance leading to the meeting between our family and your company occurred because the front of our home was destroyed in a freak accident.
Even in this sad scenario, some good news showed up. Because of this rather strange occurrence, we've had the good fortune to meet and watch your talented employees at work. We are writing you to commend both you, for hiring and training these men, and them for their attitudes, behavior and performance while using their skills in restoring our home.
We observed a variety of Landmark employees in the last couple of months. My apologies for missing some names, but we want to commend to your attention the great work of: Jim, for his personal efforts on site, and his coordination of the men and material; Rick and his partner for their excellent carpentry craftsmanship; Ike, Migo and their associate for their lessons in masonry while rebuilding our stone centerpeice; and James and his personable associate, for their painting skills. Collectively, their work was impeccable. And, the few minor requests we made of them, were performed with the same positive attitudes that they brought to the job.
We particularly want to offer our thanks and appreciation for the actions, courteous behavior, and service attitude of Rusty Bramlett. He was our introduction to your firm and a refreshing experience. Others in his position, have shown up, written down what they observe, provide you with a business card, and tell you that they'll hear from you later. That was not the case with Rusty. He went above and beyond with his service and support; addressing our needs and exceeding our expectations. He initiated contract on our behalf; served as a liaison between us and the insurance offices outside of Memphis, worked with Jim on matching his work schedule flow with our needs, and generally served as your agent and our advocate - a tricky line to stay on.
As an Organization Consultant who specializes in exceptional Productivity, Quality, and Customer Service in service and manufacturing industries, I can assure you that Rusty and your fine craftsmen, exceed the standard of performance of some of our best clients. Our compliments to you and the fine people who serve with you.
James H. Rae
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